Self Improvement

We need to aacquire the right habits to keep growing. Without self improvement it would be impossible to grow and experience success in our life. The blogLifeskills4success offers a number of links and articles aimed at self improvement. Click here for details: Lifeskills4success

Harvard Style Referencing

All assignments should adopt the Harvard style referencing. Please read the document at the following link:

Harvard Referencing - Audio Presentation from USQ


Harvard Referencing

Customer Service -Getting it Right

Every business organisation knows the importance of customer service standards. Some simply stay with a practical but a powerful GST approach - Ask their employees to Greet, Smile and say Thank You. When every business start incorporating GST in their service standards, you no longer enjoys a competitive advantage. Is there a way to stand out from the rest of crowd? You have to make sure every employee at all levels are actively involved in making their service speacial and unique. Employees at all levels with differing abilities can actively participate in proving customer service. If you want your employees at all level to go for the extra mile, then ask each one to watch this video in the link provided below.

If you are keen to get a in-house customer service excellence workshop for your organisation then: Send E-Mail to Centre for Creatve Thinking. Clients from Malaysia may call: 012-3479113 as well as email for details.

Customer Service Excellence - An Inspiring Video

PBM: Total Quality Management

The TQM is seen as a competitive advantage. When organisations are unable to compete on pricing, the only option is gain a competitive advantage based on quality. What is TQM and their principles? Try the following links:

TQM

Understanding TQM